Support

Questions, answered.

Sizing

How do I measure my wrist size?+

Use a soft measuring tape or a strip of paper around the narrowest part of your wrist, just below the wrist bone. Add 1–1.5cm for a comfortable fit. Our S fits 14–15.5cm, M fits 16–17.5cm, and L fits 18–19.5cm.

What if I'm between sizes?+

If you prefer a looser, more relaxed fit, choose the larger size. For a closer fit that sits higher on the wrist, choose the smaller. When in doubt, M is our most common size.

Shipping & Returns

How long does shipping take?+

We ship within 3 business days of order confirmation. Standard tracked shipping to the US and Europe takes 7–12 business days. Expedited options are available at checkout.

Do you offer free shipping?+

Yes — free tracked shipping worldwide on all orders over $150.

What is your return policy?+

We accept returns within 14 days of delivery on unworn, undamaged pieces in original packaging. Custom or engraved orders are non-returnable. Please contact us to initiate a return.

Materials & Care

How should I care for my bracelet?+

Remove before swimming, bathing, or heavy exercise. Store flat or hanging. Polish silver components with a clean chamois cloth. Avoid chemical cleaners.

Will the materials change over time?+

Yes — intentionally. Bodhi seeds and Kuk wood deepen in colour with wear and natural oils. Silver develops a patina that we consider part of its character. Hetian jade retains its colour but may develop a very slight surface sheen with daily wear.

Gifting

Can I order a gift?+

All 成物 · Cenvora bracelets ship in our signature gift box with a handwritten card option at checkout. Gift wrapping is included at no additional cost.

Do you offer gift cards?+

Gift cards are coming soon. In the meantime, our bracelets arrive gift-ready and are a particularly considered gift for anyone who appreciates natural materials.