Questions, answered.

Use a soft measuring tape or a strip of paper around the narrowest part of your wrist, just below the wrist bone. Add 1–1.5cm for a comfortable fit. Our S fits 14–15.5cm, M fits 16–17.5cm, and L fits 18–19.5cm.

If you prefer a looser, more relaxed fit, choose the larger size. For a closer fit that sits higher on the wrist, choose the smaller. When in doubt, M is our most common size.

Yes. If your wrist falls outside our standard range, or you prefer a specific fit, contact us before placing your order. We can string to any circumference at no additional cost. Please provide your exact wrist measurement in centimetres.

We ship within 3 business days of order confirmation. Standard tracked shipping to the US and Europe takes 7–12 business days. Expedited options are available at checkout.

Yes — free tracked shipping worldwide on all orders over $150.

We accept returns within 14 days of delivery on unworn, undamaged pieces in original packaging. Custom or engraved orders are non-returnable. Please contact us to initiate a return.

Import duties depend on your country's regulations and the declared value of the shipment. Buyers in the US are generally not charged duties on orders under $800. EU buyers may be subject to VAT on orders over €150. We recommend checking your local customs thresholds before ordering. Any applicable duties are the responsibility of the buyer.

Remove before swimming, bathing, or heavy exercise. Store flat or hanging. Polish silver components with a clean chamois cloth. Avoid chemical cleaners.

Yes — intentionally. Bodhi seeds and Kuk wood deepen in colour with wear and natural oils. Silver develops a patina that we consider part of its character. Hetian jade retains its colour but may develop a very slight surface sheen with daily wear.

Genuine Hetian nephrite jade is cold to the touch and warms slowly with skin contact. It has a density and subtle internal depth that synthetic materials cannot replicate. Our jade is sourced directly through a single craftsman in Hotan, Xinjiang, who has worked with the stone for over three decades. We do not use dyed stone, simulants, or composite materials.

Jade itself is not damaged by water. However, we recommend removing your bracelet before swimming, showering, or bathing — not for the stone, but for the silk cord. Prolonged water exposure will weaken the cord over time. For wood and Bodhi seed bracelets, water exposure should be avoided entirely, as it can cause swelling or surface changes.

All Chenvuo bracelets ship in our signature gift box with a handwritten card option at checkout. Gift wrapping is included at no additional cost.

Gift cards are coming soon. In the meantime, our bracelets arrive gift-ready and are a particularly considered gift for anyone who appreciates natural materials.

Every Chenvuo bracelet ships in a rigid gift box with a cotton insert, tissue paper, and a branded ribbon. A handwritten card option is available at checkout. The packaging is designed to be kept — it works as a storage case for the bracelet when not in use.